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Posted on: 05th November 2009

Customer support ticket system


The ticket system is available to improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.

Integrated Ticketing System

Along with server resources, customer service is a basic element of a web hosting service. The specific virtual nature of hosting services and online distribution makes the provision of fast customer support really necessary for customers. General web hosting practice has shown that the use of an integrated ticketing system is the most efficient support channel for providing quick and helpful customer service.

What is Integrated Ticketing System?

A ticketing system refers to a web-based email communication system allowing for users to quickly contact the sales or technical support team of the host at any time and receive relevant responses to any inquiries or issues that may arise. Its main advantage over the other web hosting customer support methods, such as email, live chat, phone, is the possibility for an issue to be explained in details and discussed for a long time within a single ticket.

Integrated Ticketing System Benefits

The best thing about a ticketing system is that it is integrated into the customers' web hosting Control Panel, increasing its user-friendliness. Thus, users can easily open a ticket while working in any of the sections of their web hosting account. Using an integrated ticketing system is easy indeed for the customers. All they need to do is write a descriptive message about the inquiry or problem they are experiencing, send it to the host's support team and wait for a quick answer to fly back to your Control Panel while you are still working there.

 

Posted on: 15th August 2009

Windows 2008 Hosting is Available


Windows 2008 Hosting - Benefits/Improvements

Windows Server 2008 is the most advanced Windows Server operating system yet, designed to power the next-generation of Web Applications and Web services. With Windows Server 2008 our customers can develop, deliver, and manage rich user experiences and applications in a more secure environment.

Windows Server 2008 builds on the strengths of its Windows Server predecessors while delivering new functionality and powerful improvements to the base operating system. New Web tools, security enhancements, and management utilities help save time, reduce costs for the DiscountASP.NET operations and provides a solid foundation for our customer's hosting infrastructure.

IIS 7.0 Hosting - Benefits/Improvements

Windows Server 2008 comes with Internet Information Services 7.0 (IIS 7.0). A major enhancement to the Windows Web platform, IIS 7.0 hosting includes a componentized architecture for greater flexibility and control.

IIS7 Hosting together with the .NET Framework 3.5 provides a comprehensive platform for building applications that connect users and data, enabling them to visualize, share, and act on information. Additionally, IIS 7.0 plays a central role in unifying Microsoft's Web platform technologies — ASP.NET and Windows Communication Foundation.

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Posted on: 10th August 2009

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Hostdreams.biz is a leading, business-to-business and business-to-customers Internet Web Hosting Provider, providing products and solutions for companies and individuals launching and developing their online presence and strategy.